Terms and Conditions
Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courior. Remote locations in Scotland tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.
Back Orders and Split Deliveries:-
If their has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. The delivery charge on the second delivery for the order will be paid by us. Please note: We will not do this on an order unless the item has been waiting more than 12 days.
Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.
UK Re-delivery Charges:-
Royal Mail - £3.50
Courier - £7.50
Customer Exchanges and Faulty items:-
If a customer returns an item because they dont want it and they want an exchange the full postal charges apply.
If a customer returns an item for an exchange due to a fault their is no charge for sending a new item back to them.
If a customer sends an item back claiming it is faulty and it is in fact alright redelivery charges apply to return the item to them.
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